Last Updated: October 2025

At Jako Paints, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and store your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website, contacting us, or purchasing our products, you agree to the terms of this Privacy Policy.

1. Who We Are

Jako Paints (Pty) Ltd
📍 157 Van Eeden Crescent, Rosslyn East, Pretoria, 0200
📞 012 541 0462
📧 [email protected]

We are a South African paint and coatings supplier serving homeowners, contractors, factories, and mines.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide Directly

When you contact us, create an account, or make a purchase, we may collect:

Full name

Contact details (phone number, email address, or WhatsApp)

Billing and delivery address

Business or company name (for trade clients)

Payment details (for processing orders)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type

Device information

Website usage and interaction data (e.g. via cookies)

Cookies help us improve your experience — you can disable them in your browser settings if you prefer.

3. How We Use Your Information

We collect personal information to:

Process and deliver your orders

Respond to your enquiries and provide customer support

Offer relevant promotions or product updates (with your consent)

Improve our website, services, and customer experience

Maintain accurate sales, delivery, and accounting records

Comply with legal and regulatory requirements

We will never sell or share your information with unauthorized third parties.

4. Sharing Your Information

We only share your data with trusted partners when necessary to complete a transaction or provide a service, such as:

Payment processors and delivery couriers

IT or system support providers (e.g., BRMS platform hosting)

Legal or regulatory authorities when required by law

All partners are required to keep your data confidential and comply with POPIA.

5. How We Protect Your Information

We implement appropriate security measures to protect your personal information, including:

Secure data storage and encrypted transmissions

Restricted access to authorized employees only

Regular system updates and password protection

Despite these measures, please note that no online system is 100% secure. You share information at your own risk.

6. Your Rights Under POPIA

Under South African law, you have the right to:

Access your personal information we hold

Request correction or deletion of incorrect or outdated data

Withdraw consent for marketing communications

Object to the processing of your data in certain cases

To exercise any of these rights, contact us at [email protected].

7. Data Retention

We keep your personal information only as long as necessary to:

Fulfil the purpose it was collected for

Meet legal, tax, and accounting obligations

Resolve disputes or enforce agreements

Once no longer needed, your information will be securely deleted or anonymized.

8. Marketing Communication

From time to time, we may send you emails, SMS messages, or WhatsApp updates about:

Promotions and discounts

New product arrivals

Business announcements

You can unsubscribe or opt out at any time by replying “STOP” or clicking the unsubscribe link in our emails.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies, practices, or content.
We encourage you to review their terms before sharing personal information.

10. Updates to This Policy

We may occasionally update this Privacy Policy to reflect legal or operational changes.
The latest version will always be available on our website, with the updated date shown at the top.

11. Contact Us

If you have any questions, complaints, or requests related to this Privacy Policy or how we handle your data, please contact:

The Information Officer
📍 Jako Paints, 157 Van Eeden Crescent, Rosslyn East, Pretoria, 0200
📧 [email protected]
📞 012 541 0462

✅ In summary:
Jako Paints values your privacy and is committed to protecting your personal information with integrity, transparency, and care.